If Something Goes Wrong, We Make It Right.

Freight claims are rare at JASKO — but when they happen, we handle them straight and fast.

How to Report a Cargo Claim

If your shipment arrives with loss or damage, notify us immediately:

• Call: 1-877-355-2756
• Email: web@jaskoent.com

Please have your load or reference number, pickup and delivery dates, and a description of the loss or damage ready. Photos of the freight and packaging help us move quickly.

What Happens Next

1. We acknowledge. Your claim is logged and assigned the same business day it’s reported.

2. We investigate. Our team pulls the load records — dispatch notes, check calls, reefer temperature logs, and delivery documents — to establish exactly what happened.

3. We resolve. Valid claims are settled promptly and fairly under Carmack Amendment guidelines. We’ll keep you updated at every step — no silence, no runaround.

Our Track Record

With a 30-truck asset-based fleet, modern equipment, and rigorous preventive maintenance, cargo issues are the exception — not the rule. But accountability is part of the JASKO standard: if it’s on us, we own it.

Questions about an existing claim? Call 1-877-355-2756 and ask for claims support.